{"id":803,"date":"2022-04-08T09:08:22","date_gmt":"2022-04-08T07:08:22","guid":{"rendered":"https:\/\/ben.agency\/projects\/scentys\/?page_id=803"},"modified":"2022-06-28T16:13:37","modified_gmt":"2022-06-28T14:13:37","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.scentys.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container black nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:0px;--awb-padding-right:0px;--awb-padding-bottom:0px;--awb-padding-left:0px;--awb-margin-top:0px;--awb-margin-bottom:0px;--awb-min-height:300px;--awb-background-color:#f8f8f8;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-center fusion-flex-align-content-center fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-sep-none fusion-title-center fusion-title-text fusion-title-size-one\" style=\"--awb-font-size:26px;\"><h1 class=\"fusion-title-heading title-heading-center\" style=\"margin:0;font-size:1em;\">FAQ<\/h1><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-margin-top:70px;--awb-margin-bottom:70px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-justify-content-center fusion-flex-content-wrap\" style=\"max-width:1144px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column fusion-flex-align-self-center\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:20px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><style type=\"text\/css\">.fusion-faqs-wrapper #accordian-1 .fusion-panel { border-color:var(--awb-color3); }.fusion-faqs-wrapper #accordian-1 .fusion-panel:hover{ border-color: var(--awb-color3); }.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box:before{ font-size: 16px;width: 16px;}.fusion-accordian #accordian-1 .panel-title a .fa-fusion-box{ color: var(--awb-color1);}.fusion-accordian  #accordian-1 .panel-title a{font-family:\"Montserrat\";font-style:normal;font-weight:400;}.fusion-accordian  #accordian-1 .panel-title a:not(:hover){}.fusion-accordian  #accordian-1 .toggle-content{font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian #accordian-1 .fa-fusion-box { background-color: var(--awb-color7) !important;border-color: var(--awb-color7) !important;}.fusion-accordian #accordian-1 .panel-title a:hover,.fusion-accordian #accordian-1 .panel-title a.hover { color: var(--awb-custom_color_1);}.fusion-faq-shortcode .fusion-accordian #accordian-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-custom_color_1);}.fusion-accordian #accordian-1 .panel-title .active .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a:hover .fa-fusion-box,.fusion-accordian #accordian-1 .panel-title a.hover .fa-fusion-box { background-color: var(--awb-custom_color_1)!important;border-color: var(--awb-custom_color_1)!important;}<\/style><div class=\"fusion-faq-shortcode\" style=\"\"><ul role=\"menu\" class=\"fusion-filters clearfix\"><li role=\"presentation\" class=\"fusion-filter fusion-filter-all fusion-active\"><a role=\"menuitem\" data-filter=\"*\" href=\"#\">All<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".business-information\" href=\"#\">Business information<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".customer-service\" href=\"#\">Customer service<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".orders\" href=\"#\">Orders<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".product\" href=\"#\">Product<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".scentyss-diffusion-technology\" href=\"#\">Scentys\u2019s diffusion technology<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".shipping\" href=\"#\">Shipping<\/a><\/li><li role=\"presentation\" class=\"fusion-filter fusion-hidden\"><a role=\"menuitem\" data-filter=\".the-scentys-fragrance-collection\" href=\"#\">The Scentys fragrance collection<\/a><\/li><\/ul><div class=\"fusion-faqs-wrapper\"><div class=\"accordian fusion-accordian\"><div class=\"panel-group \" id=\"accordian-1\"><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-899 scentyss-diffusion-technology \"><span class=\"entry-title rich-snippet-hidden\">How does Scentys\u2019s dry diffusion technology work?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:50:57+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-899\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-899\" href=\"#collapse-1-899\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How does Scentys\u2019s dry diffusion technology work?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-899\" aria-labelledby=\"faq_1-899\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Scentys\u2019s patented technology, which involves putting fragrance into capsules in a solid form, was the first of its kind. Small polymer beads of pure perfume concentrate are placed inside a capsule that, when inserted in the diffuser, releases subtle wafts of fragrance. This technology guarantees cold diffusion with no solvents or alcohol and no residual traces.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-898 scentyss-diffusion-technology \"><span class=\"entry-title rich-snippet-hidden\">How does Scentys\u2019s micro-nebulization technology work?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:51:16+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-898\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-898\" href=\"#collapse-1-898\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How does Scentys\u2019s micro-nebulization technology work?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-898\" aria-labelledby=\"faq_1-898\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Micro-nebulization is a technology that transforms liquid fragrance into mists of extremely fine particles. Scentys\u2019s S\u2019Clean technology guarantees that not a drop of fragrance lands outside the diffuser and that scented air is diffused homogenously. A special compartment collects condensation so there will never be any traces of fragrance on walls or floors.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-900 the-scentys-fragrance-collection \"><span class=\"entry-title rich-snippet-hidden\">How many fragrances are available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:52:07+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-900\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-900\" href=\"#collapse-1-900\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How many fragrances are available?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-900\" aria-labelledby=\"faq_1-900\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>There are 25 fragrances in the Scentys collection, divided into five themes: Home Sweet Home, Vibrant Nature, Time Stands Still, Immobile Journeys, Young Designers. Scentys also has Special Editions, and professionals can request the creation of signature scents.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-901 the-scentys-fragrance-collection \"><span class=\"entry-title rich-snippet-hidden\">How can I get the fragrance catalogue?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:52:27+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-901\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-901\" href=\"#collapse-1-901\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I get the fragrance catalogue?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-901\" aria-labelledby=\"faq_1-901\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can download the PDF of our fragrance catalogue from the Documentation page at the bottom of our website.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-902 the-scentys-fragrance-collection \"><span class=\"entry-title rich-snippet-hidden\">How can I get fragrance samples?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:52:53+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-902\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-902\" href=\"#collapse-1-902\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I get fragrance samples?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-902\" aria-labelledby=\"faq_1-902\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>This service is not available yet. However, we offer scented cards as testers for our fragrances.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-903 the-scentys-fragrance-collection \"><span class=\"entry-title rich-snippet-hidden\">Can we use our own fragrance with your diffusers?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:53:45+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-903\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-903\" href=\"#collapse-1-903\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can we use our own fragrance with your diffusers?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-903\" aria-labelledby=\"faq_1-903\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you are a professional customer, we can integrate your fragrance into our diffusers. Please submit any customization requests through our contact form.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-904 the-scentys-fragrance-collection \"><span class=\"entry-title rich-snippet-hidden\">Are the fragrances safe for adults and children as well as sensitized persons?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:54:06+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-904\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-904\" href=\"#collapse-1-904\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are the fragrances safe for adults and children as well as sensitized persons?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-904\" aria-labelledby=\"faq_1-904\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>All Scentys fragrances are certified to comply with the EU\u2019s REACH and CLP regulations and follow the recommendations of the International Fragrance Association (IFRA), these being guarantees that our products are safe to use and that our fragrances are harmless. Scentys capsules are designed in such a way that users are never in direct contact with the fragrance-filled beads, though it is recommended that capsules be kept out of the reach of children. The size of the beads meets the requirements of the Consumer Code. However, if swallowed, it is preferable to contact the nearest poison control center.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-908 business-information \"><span class=\"entry-title rich-snippet-hidden\">I would like information about diffusers that can be used in large areas or to create multi-sensorial experiences. How can I find out more?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:54:31+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-908\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-908\" href=\"#collapse-1-908\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">I would like information about diffusers that can be used in large areas or to create multi-sensorial experiences. How can I find out more?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-908\" aria-labelledby=\"faq_1-908\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If you would like more information about our Cosy Pack, Espace Pack, Building Pack and Outdoor Pack diffusers for large areas, or about how we can help you create multi-sensorial experiences, please fill out the contact form, specifying the size of the space in question. A sales representative will contact you as soon as possible to discuss your project.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-909 business-information \"><span class=\"entry-title rich-snippet-hidden\">How do I contact a sales representative or request a meeting?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:54:51+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-909\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-909\" href=\"#collapse-1-909\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do I contact a sales representative or request a meeting?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-909\" aria-labelledby=\"faq_1-909\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>To contact our sales department, please fill in the contact form and provide details about your project.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-910 orders \"><span class=\"entry-title rich-snippet-hidden\">Are all diffusers available to retail customers?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:55:29+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-910\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-910\" href=\"#collapse-1-910\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are all diffusers available to retail customers?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-910\" aria-labelledby=\"faq_1-910\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Capsy and Odyscent diffusers alone are designed for use by retail customers. You can order them on our website, under the \u201cE-store\u201d menu.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-911 orders \"><span class=\"entry-title rich-snippet-hidden\">Can your products be purchased at points of sale?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:55:54+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-911\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-911\" href=\"#collapse-1-911\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can your products be purchased at points of sale?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-911\" aria-labelledby=\"faq_1-911\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Our products can be purchased on our online store, or by contacting our sales department, through our contact form for professional products.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-912 orders \"><span class=\"entry-title rich-snippet-hidden\">How can I order capsules for the Pocket Ambiance and Bow Ambiance diffusers?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:56:27+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-912\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-912\" href=\"#collapse-1-912\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I order capsules for the Pocket Ambiance and Bow Ambiance diffusers?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-912\" aria-labelledby=\"faq_1-912\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>These products cannot be purchased through on online store, but you can order them from our sales department by calling (33) (1) 34 48 43 93 or filling out the contact form.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-913 orders \"><span class=\"entry-title rich-snippet-hidden\">What payment methods are available on the website?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:56:48+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-913\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-913\" href=\"#collapse-1-913\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What payment methods are available on the website?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-913\" aria-labelledby=\"faq_1-913\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You can use a bank card or PayPal to make purchases on our website.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-914 shipping \"><span class=\"entry-title rich-snippet-hidden\">Can you ship to addresses outside France?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:57:26+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-914\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-914\" href=\"#collapse-1-914\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Can you ship to addresses outside France?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-914\" aria-labelledby=\"faq_1-914\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We can ship the Odyscent, Prysm and Capsy diffusers and fragrance capsules ordered through our website to Europe (excluding the French overseas departments and territories) and worldwide (United States, Canada, China, Japan, Qatar, United Arab Emirates).<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-915 shipping \"><span class=\"entry-title rich-snippet-hidden\">What kinds of shipping are available?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-07-07T13:22:12+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-915\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-915\" href=\"#collapse-1-915\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What kinds of shipping are available?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-915\" aria-labelledby=\"faq_1-915\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>France: GLS (within two days)*<br \/>\nEurope: DHL (within four days)*<br \/>\nWorld: DHL (within five days)*<br \/>\n* Shipping time after expedition by Scentys (2 days). Given the current situation, shipping time may be extended.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-917 shipping \"><span class=\"entry-title rich-snippet-hidden\">What should I do if my package does not arrive?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:58:25+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-917\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-917\" href=\"#collapse-1-917\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What should I do if my package does not arrive?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-917\" aria-labelledby=\"faq_1-917\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We strive to process orders as quickly as possible.<br \/>\nIf you have not received your products within ten days of placing your order, please contact our sales department at (33) (1) 34 48 43 93 to check the status of your order.<br \/>\n.<br \/>\n.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-918 shipping \"><span class=\"entry-title rich-snippet-hidden\">What should I do if my package does not arrive?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:58:51+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-918\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-918\" href=\"#collapse-1-918\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What should I do if my package does not arrive?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-918\" aria-labelledby=\"faq_1-918\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>We strive to process orders as quickly as possible. If you have not received your products within ten days of placing your order, please contact our sales department at (33) (1) 34 48 43 93 to check the status of your order.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-919 product \"><span class=\"entry-title rich-snippet-hidden\">How long does a fragrance capsule last?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T07:59:42+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-919\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-919\" href=\"#collapse-1-919\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How long does a fragrance capsule last?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-919\" aria-labelledby=\"faq_1-919\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Capsules last 50 hours on average.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-920 product \"><span class=\"entry-title rich-snippet-hidden\">In what room(s) can the Odyscent and Prysm diffusers be used?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T08:00:32+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-920\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-920\" href=\"#collapse-1-920\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">In what room(s) can the Odyscent and Prysm diffusers be used?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-920\" aria-labelledby=\"faq_1-920\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Odyscent and Prysm diffusers are portable and can be set up in any room of less than 35m2. However, it is strongly advised that contact with humidity be avoided and that it not be placed near a heat source.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-921 product \"><span class=\"entry-title rich-snippet-hidden\">How long does the Odyscent and Prysm diffusers warranty last?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T08:00:56+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-921\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-921\" href=\"#collapse-1-921\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How long does the Odyscent and Prysm diffusers warranty last?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-921\" aria-labelledby=\"faq_1-921\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>The Odsycent and Prysm diffusers warranty lasts two years, inclusive of parts and labor.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-922 product \"><span class=\"entry-title rich-snippet-hidden\">Are your fragrance capsules recyclable? How should I dispose of them?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T08:01:24+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-922\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-922\" href=\"#collapse-1-922\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">Are your fragrance capsules recyclable? How should I dispose of them?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-922\" aria-labelledby=\"faq_1-922\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>Scentys capsules are recyclable at our plant. Please return used capsules to:<\/p>\n<p>SCENTYS<\/p>\n<p>12 rue de l\u2019Equerre. ZAC de B\u00e9thunes<\/p>\n<p>95310 SAINT OUEN L\u2019AUMONE<\/p>\n<p>If not, please dispose of them with your household waste.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-923 customer-service \"><span class=\"entry-title rich-snippet-hidden\">What if I have a problem with the quality of the product I ordered.<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T08:02:42+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-923\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-923\" href=\"#collapse-1-923\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What if I have a problem with the quality of the product I ordered.<\/div><\/a><\/h4><\/div><div id=\"collapse-1-923\" aria-labelledby=\"faq_1-923\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>If there is a problem with the functioning of the Odsycent or Prysm diffuser you ordered, other than the anomalies listed in the user&#8217;s manual, please email us at: assistance@scentys.com.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-924 customer-service \"><span class=\"entry-title rich-snippet-hidden\">How can I subscribe to or unsubscribe from your newsletter?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T08:03:17+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-924\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-924\" href=\"#collapse-1-924\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How can I subscribe to or unsubscribe from your newsletter?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-924\" aria-labelledby=\"faq_1-924\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>To subscribe to our newsletter, simply go to the bottom of our website and provide your email in the \u201cSubscribe to our newsletter\u201d field. To unsubscribe, use the unsubscribe link at the bottom of the newsletter.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-925 customer-service \"><span class=\"entry-title rich-snippet-hidden\">What products can I return?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T08:03:39+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-925\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-925\" href=\"#collapse-1-925\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">What products can I return?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-925\" aria-labelledby=\"faq_1-925\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>For reasons relating to hygiene and product conservation, and per article L. 121-21-8, 5\u00b0 of the Consumer Code, items cannot be returned or exchanged if the packaging they came in has been opened. In other words, if the packaging has been opened, the product is not returnable. When selecting fragrance capsules, we recommend that you order our scented card testers before making a purchase.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-926 customer-service \"><span class=\"entry-title rich-snippet-hidden\">How do returns work?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T08:04:02+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-926\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-926\" href=\"#collapse-1-926\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">How do returns work?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-926\" aria-labelledby=\"faq_1-926\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You have 14 days from the date you receive your order to contact us at info@scentys.com and let us know you would like to return the purchase.<\/p>\n<p>&nbsp;<\/p>\n<p>The items must be returned in their original packaging within 14 days of your return request. They must be sent with a copy of the invoice, your bank account details and the cancellation form, completed in and signed, which you can <strong>download <u>here<\/u><\/strong>. Returns should be mailed to: Scentys, 12 rue de l\u2019Equerre, ZAC de B\u00e9thunes, 95310 SAINT OUEN L\u2019AUMONE- France.<\/p>\n<p>If the 14-day deadline falls on a Saturday, Sunday, a bank holiday or a non-working day, then the deadline is extended to the next business day.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default fusion-faq-post fusion-faq-post-927 customer-service \"><span class=\"entry-title rich-snippet-hidden\">When will I receive a refund for items returned?<\/span><span class=\"vcard rich-snippet-hidden\"><span class=\"fn\"><a href=\"https:\/\/www.scentys.com\/en\/author\/adscentys\/\" title=\"Posts by adscentys\" rel=\"author\">adscentys<\/a><\/span><\/span><span class=\"updated rich-snippet-hidden\">2022-06-09T08:04:54+02:00<\/span><div class=\"panel-heading\"><h4 id=\"faq_1-927\" class=\"panel-title toggle\"><a data-toggle=\"collapse\" class=\"collapsed\" data-parent=\"#accordian-1\" data-target=\"#collapse-1-927\" href=\"#collapse-1-927\" aria-expanded=\"false\"><div class=\"fusion-toggle-icon-wrapper\"><div class=\"fusion-toggle-icon-wrapper-main\"><div class=\"fusion-toggle-icon-wrapper-sub\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/div><\/div><\/div><div class=\"fusion-toggle-heading\">When will I receive a refund for items returned?<\/div><\/a><\/h4><\/div><div id=\"collapse-1-927\" aria-labelledby=\"faq_1-927\" class=\"panel-collapse collapse\"><div class=\"panel-body toggle-content post-content\"><p>You will be sent a refund by bank transfer within 14 days of receipt of the items returned.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"inline_featured_image":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - 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