FAQ

Scentys’s patented technology, which involves putting fragrance into capsules in a solid form, was the first of its kind. Small polymer beads of pure perfume concentrate are placed inside a capsule that, when inserted in the diffuser, releases subtle wafts of fragrance. This technology guarantees cold diffusion with no solvents or alcohol and no residual traces.

Micro-nebulization is a technology that transforms liquid fragrance into mists of extremely fine particles. Scentys’s S’Clean technology guarantees that not a drop of fragrance lands outside the diffuser and that scented air is diffused homogenously. A special compartment collects condensation so there will never be any traces of fragrance on walls or floors.

There are 25 fragrances in the Scentys collection, divided into five themes: Home Sweet Home, Vibrant Nature, Time Stands Still, Immobile Journeys, Young Designers.
Scentys also has Special Editions, and professionals can request the creation of signature scents.

You can download the PDF of our fragrance catalogue from the Documentation page at the bottom of our website.

This service is not available yet. However, we offer scented cards as testers for our fragrances.

If you are a professional customer, we can integrate your fragrance into our diffusers. Please submit any customization requests through our contact form.

All Scentys fragrances are certified to comply with the EU’s REACH and CLP regulations and follow the recommendations of the International Fragrance Association (IFRA), these being guarantees that our products are safe to use and that our fragrances are harmless. Scentys capsules are designed in such a way that users are never in direct contact with the fragrance-filled beads, though it is recommended that capsules be kept out of the reach of children. The size of the beads meets the requirements of the Consumer Code. However, if swallowed, it is preferable to contact the nearest poison control center.

If you would like more information about our Cosy Pack, Espace Pack, Building Pack and Outdoor Pack diffusers for large areas, or about how we can help you create multi-sensorial experiences, please fill out the contact form, specifying the size of the space in question. A sales representative will contact you as soon as possible to discuss your project.

To contact our sales department, please fill in the contact form and provide details about your project.

The Capsy and Odyscent diffusers alone are designed for use by retail customers. You can order them on our website, under the “E-store” menu.

Our products can be purchased on our online store, or by contacting our sales department, through our contact form for professional products, or at our points of sale, a list of which can be found here.

These products cannot be purchased through on online store, but you can order them from our sales department by calling (33) (1) 34 48 43 93 or filling out the contact form.

You can use a bank card or PayPal to make purchases on our website.

We can ship the Odyscent, Prysm and Capsy diffusers and fragrance capsules ordered through our website to Europe (excluding the French overseas departments and territories) and worldwide (United States, Canada, China, Japan, Qatar, United Arab Emirates).

• France: GLS (within two days)*
• Europe: DHL (within four days)*
• World: DHL (within five days)*

* Shipping time after expedition by Scentys (2 days)

Given the current situation, shipping time may be extended.

Shipping is free of charge for orders of more than €50 inc. tax for deliveries to mainland France (including Corsica) ans European Union.

For orders of less than €50 inc. tax, shipping costs €5.40 inc. tax for mainland France (including Corsica).
For addresses outside mainland France, shipping costs are calculated based on the delivery area and the weight of the package shipped.
For exports (outside the EU), shipping costs do not include duties and taxes, which must be paid by the recipient.

We strive to process orders as quickly as possible. If you have not received your products within ten days of placing your order, please contact our sales department at (33) (1) 34 48 43 93 to check the status of your order.

Capsules last 50 hours on average.

The Prysm diffuser is programmed to shut off automatically after 12 hours, and 20 hours for Odyscent. There is no danger in leaving your diffuser turned on.

The Odyscent and Prysm diffusers are portable and can be set up in any room of less than 35m2. However, it is strongly advised that contact with humidity be avoided and that it not be placed near a heat source.

The Odsycent and Prysm diffusers warranty lasts two years, inclusive of parts and labor.

Fragrance capsules for the Pocket Ambiance and Box Ambiance diffusers are still available for purchase. To order them, please call our sales department at (33) (1) 34 48 43 93.

If there is a problem with the functioning of the Odsycent or Prysm diffuser you ordered, other than the anomalies listed in the user's manual, please email us at: assistance@scentys.com.

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Scentys capsules are recyclable at our plant. Please return used capsules to:
Scentys - Pôle recyclage
7, chemin Saint-Hilaire
95310 Saint-Ouen L'Aumône
France

If not, please dispose of them with your household waste.