You have 14 days from the date you receive your order to contact us at and let us know you would like to return the purchase.


The items must be returned in their original packaging within 14 days of your return request. They must be sent with a copy of the invoice, your bank account details and the cancellation form, completed in and signed, which you can download here. Returns should be mailed to: Scentys, 12 rue de l’Equerre, ZAC de Béthunes, 95310 SAINT OUEN L’AUMONE- France.

If the 14-day deadline falls on a Saturday, Sunday, a bank holiday or a non-working day, then the deadline is extended to the next business day.