How does Scentys’s dry diffusion technology work?2022-06-09T07:50:57+02:00

Scentys’s patented technology, which involves putting fragrance into capsules in a solid form, was the first of its kind. Small polymer beads of pure perfume concentrate are placed inside a capsule that, when inserted in the diffuser, releases subtle wafts of fragrance. This technology guarantees cold diffusion with no solvents or alcohol and no residual traces.

How does Scentys’s micro-nebulization technology work?2022-06-09T07:51:16+02:00

Micro-nebulization is a technology that transforms liquid fragrance into mists of extremely fine particles. Scentys’s S’Clean technology guarantees that not a drop of fragrance lands outside the diffuser and that scented air is diffused homogenously. A special compartment collects condensation so there will never be any traces of fragrance on walls or floors.

How many fragrances are available?2022-06-09T07:52:07+02:00

There are 25 fragrances in the Scentys collection, divided into five themes: Home Sweet Home, Vibrant Nature, Time Stands Still, Immobile Journeys, Young Designers. Scentys also has Special Editions, and professionals can request the creation of signature scents.

How can I get the fragrance catalogue?2022-06-09T07:52:27+02:00

You can download the PDF of our fragrance catalogue from the Documentation page at the bottom of our website.

How can I get fragrance samples?2022-06-09T07:52:53+02:00

This service is not available yet. However, we offer scented cards as testers for our fragrances.

Can we use our own fragrance with your diffusers?2022-06-09T07:53:45+02:00

If you are a professional customer, we can integrate your fragrance into our diffusers. Please submit any customization requests through our contact form.

Are the fragrances safe for adults and children as well as sensitized persons?2022-06-09T07:54:06+02:00

All Scentys fragrances are certified to comply with the EU’s REACH and CLP regulations and follow the recommendations of the International Fragrance Association (IFRA), these being guarantees that our products are safe to use and that our fragrances are harmless. Scentys capsules are designed in such a way that users are never in direct contact with the fragrance-filled beads, though it is recommended that capsules be kept out of the reach of children. The size of the beads meets the requirements of the Consumer Code. However, if swallowed, it is preferable to contact the nearest poison control center.

I would like information about diffusers that can be used in large areas or to create multi-sensorial experiences. How can I find out more?2022-06-09T07:54:31+02:00

If you would like more information about our Cosy Pack, Espace Pack, Building Pack and Outdoor Pack diffusers for large areas, or about how we can help you create multi-sensorial experiences, please fill out the contact form, specifying the size of the space in question. A sales representative will contact you as soon as possible to discuss your project.

How do I contact a sales representative or request a meeting?2022-06-09T07:54:51+02:00

To contact our sales department, please fill in the contact form and provide details about your project.

Are all diffusers available to retail customers?2022-06-09T07:55:29+02:00

The Capsy and Odyscent diffusers alone are designed for use by retail customers. You can order them on our website, under the “E-store” menu.

Can your products be purchased at points of sale?2022-06-09T07:55:54+02:00

Our products can be purchased on our online store, or by contacting our sales department, through our contact form for professional products.

How can I order capsules for the Pocket Ambiance and Bow Ambiance diffusers?2022-06-09T07:56:27+02:00

These products cannot be purchased through on online store, but you can order them from our sales department by calling (33) (1) 34 48 43 93 or filling out the contact form.

What payment methods are available on the website?2022-06-09T07:56:48+02:00

You can use a bank card or PayPal to make purchases on our website.

Can you ship to addresses outside France?2022-06-09T07:57:26+02:00

We can ship the Odyscent, Prysm and Capsy diffusers and fragrance capsules ordered through our website to Europe (excluding the French overseas departments and territories) and worldwide (United States, Canada, China, Japan, Qatar, United Arab Emirates).

What kinds of shipping are available?2022-07-07T13:22:12+02:00

France: GLS (within two days)*
Europe: DHL (within four days)*
World: DHL (within five days)*
* Shipping time after expedition by Scentys (2 days). Given the current situation, shipping time may be extended.

What should I do if my package does not arrive?2022-06-09T07:58:25+02:00

We strive to process orders as quickly as possible.
If you have not received your products within ten days of placing your order, please contact our sales department at (33) (1) 34 48 43 93 to check the status of your order.

What should I do if my package does not arrive?2022-06-09T07:58:51+02:00

We strive to process orders as quickly as possible. If you have not received your products within ten days of placing your order, please contact our sales department at (33) (1) 34 48 43 93 to check the status of your order.

How long does a fragrance capsule last?2022-06-09T07:59:42+02:00

Capsules last 50 hours on average.

In what room(s) can the Odyscent and Prysm diffusers be used?2022-06-09T08:00:32+02:00

The Odyscent and Prysm diffusers are portable and can be set up in any room of less than 35m2. However, it is strongly advised that contact with humidity be avoided and that it not be placed near a heat source.

How long does the Odyscent and Prysm diffusers warranty last?2022-06-09T08:00:56+02:00

The Odsycent and Prysm diffusers warranty lasts two years, inclusive of parts and labor.

Are your fragrance capsules recyclable? How should I dispose of them?2022-06-09T08:01:24+02:00

Scentys capsules are recyclable at our plant. Please return used capsules to:


12 rue de l’Equerre. ZAC de Béthunes


If not, please dispose of them with your household waste.

What if I have a problem with the quality of the product I ordered.2022-06-09T08:02:42+02:00

If there is a problem with the functioning of the Odsycent or Prysm diffuser you ordered, other than the anomalies listed in the user’s manual, please email us at: assistance@scentys.com.

How can I subscribe to or unsubscribe from your newsletter?2022-06-09T08:03:17+02:00

To subscribe to our newsletter, simply go to the bottom of our website and provide your email in the “Subscribe to our newsletter” field. To unsubscribe, use the unsubscribe link at the bottom of the newsletter.

What products can I return?2022-06-09T08:03:39+02:00

For reasons relating to hygiene and product conservation, and per article L. 121-21-8, 5° of the Consumer Code, items cannot be returned or exchanged if the packaging they came in has been opened. In other words, if the packaging has been opened, the product is not returnable. When selecting fragrance capsules, we recommend that you order our scented card testers before making a purchase.

How do returns work?2022-06-09T08:04:02+02:00

You have 14 days from the date you receive your order to contact us at info@scentys.com and let us know you would like to return the purchase.


The items must be returned in their original packaging within 14 days of your return request. They must be sent with a copy of the invoice, your bank account details and the cancellation form, completed in and signed, which you can download here. Returns should be mailed to: Scentys, 12 rue de l’Equerre, ZAC de Béthunes, 95310 SAINT OUEN L’AUMONE- France.

If the 14-day deadline falls on a Saturday, Sunday, a bank holiday or a non-working day, then the deadline is extended to the next business day.

When will I receive a refund for items returned?2022-06-09T08:04:54+02:00

You will be sent a refund by bank transfer within 14 days of receipt of the items returned.


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